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Social Services


Allen County Job and Family Services Social Services Unit provides help for families needing emergency assistance, community resources, non-emergency medical transportation and child care. For additional information, view the resource links below.


Do I Qualify?

Most of our programs require an application and documentation of income for eligibility. Complete the appropriate application by clicking one of the buttons on the left to see if you’re eligible, or contact us today. 



Employment Transportation

To apply for employment transportation, click here. Additional information for Employment Transportation and eligibility requirements can be found in the Prevention, Retention and Contingency Funds section of this page.


Non-Emergency Transportation (NET)

Non-Emergency Transportation (NET) is a statewide program administered by Allen County Job and Family Services for Medicaid eligible customers. NET provides transportation to and from Medicaid providers. Transportation authorization may be in the form of bus passes, cab or van services, or mileage reimbursement. Must complete a Medical Transportation Application in order to be eligible.


Links for NET services:

2019 Allen County NET Plan

Client Rights and Responsibilities

Medical Provider Verification Form

NET Application

NET Customer Request Form



Please contact 419-999-0224 for additional information.

Prevention, Retention and Contingency Funds

The Prevention, Retention, Contingency (PRC) program helps families residing in Allen County overcome immediate employment-related barriers. The goal is to help families achieve or maintain self-sufficiency. Ultimately, the program lessens the need for ongoing public assistance, by ensuring that the adults of the families stay employed.  Services are provided to prevent families from reliance on Ohio Works First cash assistance. PRC services are also provided to help people retain employment. Contingency services are provided to meet a presenting need which, if not satisfied, threatens the safety, health or well being of one or more minor members of the family.


View Services here.


The PRC program is not a cash payment and is not on-going support. Click here to learn more about cash assistance.


Do I Qualify?

Eligibility for PRC is dependent on the applicant’s demonstration and verification of the need for financial assistance and/or services. The applicant must be a U.S. citizen or a “qualified alien”, an Allen County resident and be part of an Assistance Group which:

  • Includes a minor child who resides with a parent, caretaker, relative, legal guardian, or legal custodian (as defined in ORC 5107*) or
  • A pregnant individual with no other children (a single pregnant woman, with no other individuals in the assistance group will be considered a AG of two) or
  • A non-custodial parent who lives in Allen county and whose child resides in Ohio is eligible for PRC services as long as they remain active in at least one of the following programs and all other eligibility criteria are met:
    • OhioMeansJobs – Allen County programs,
    • Seekwork Services or
    • Big Brother/Big Sister Mentor Program
  • An eligible family may also consist of a minor child residing with a parent, caretaker relative, legal guardian or legal custodian as approved by Allen County Children Services (who may or may not be related to the minor child) who may significantly enhance the family’s ability to achieve economic self-sufficiency.
    • Note: A child may be considered in the home if temporarily absent from the home and the absence meets the requirements of OAC 5101:1-3-04 as verified by Allen County Children Services including:
      • The AG member has been absent for no longer than 45 consecutive days;
      • Location of the absent individual is known;
      • There is a definite plan for the return of the absent individual to the home; and
      • The absent individual shared the home with the AG prior to the onset of the absence.
  • For purposes of eligibility for a placement payment only, a child placed through Allen County Children Services, to a family in another county will be considered an Allen County family.


*“Minor child” means either of the following: An individual who has not attained age 18; or an individual who has not attained age 19 and is a full-time student in a secondary school or in the equivalent level of vocational or technical training.


What are the income limits? 

For Prevention and Retention Services, the Assistance Group must have a combined gross monthly income at or below 200% of the Federal Poverty Guidelines (FPG) updated annually. Children Services Programs and Healthy Start/Healthy Families eligibility will be at or below 200% FPG. For Contingency Services, the income will be based on all household members excluding the income of minors in secondary school and must be at or below 200% of the FPG. Click here to view the most recent FPG chart


How do I apply? 

For services other than transportation, click here to print an application and/or apply in person at Allen County Job and Family Services – Social Services Unit.  


What type of assistance is available? 

Click here to view the most recent version of the Allen County Job and Family Services PRC Plan for a complete listing of available assistance and limitations.

Funding and programs change, so please contact us at (419) 228-2621 for current information. 
Contact us if you have questions about your eligibility.




Child Care

Child Care for Parents

Allen County Job and Family Services publicly funded child care partially covers the cost of child care for eligible low to moderate income families.

Caretakers (parents) can choose from nearly 1,500 providers and centers to find one that meets their specific needs. Providers are required to meet health, safety and training standards, ensuring parents and caregivers have access to safe, quality child care while they are in work or school. Ultimately, Child Care helps ensure children are safe while parents work toward financial stability.

Learn More


Child Care for Providers

Allen County Job and Family Services publicly funded child care covers part of the cost of child care for eligible low and moderate-income families. In order for a provider to care for children of families receiving publicly funded child care, the provider must be licensed by the state or county.

Learn More

State Hearings

If you disagree with any action on your case or if you believe ACJFS has not taken an action it should have, you may request a hearing by phoning the ODJFS Consumer Access Line at 1-866-635-3748 or by emailing your request to [email protected] or contact Allen County directly at (419) 228-2621 or [email protected].

To find out more about state hearings, please review the state hearing section of the ODJFS Program Enrollment and Benefit Information document.

Voter Registration

If you are applying, re-applying or moving, you must complete a Voter Registration form by clicking here. Please read instructions carefully. For further information, you may consult the Secretary of State’s website at: or call (877) 767-6446.

Contact Us

Please use the following information to contact us about social services, child care, PRC or transportation services:

Phone: (419) 999 – 0385

Email: [email protected]



Please use the following information to contact us about STEPS:

Phone: (419) 999-0227

Fax: (419) 228-0420

Email: [email protected]